We stop ship to EU by DHL

Recently a French purchase a VoCore2 Ultimate from vocore.io/store, but he reject pay VAT when the package reach its customs(29EUR VAT and approx. 15EUR handle cost for DHL) , so we require DHL destroy the package, but DHL return the package without notify us and request us pay for 130USD returning postage(shipping postage is around 20USD), so we have to stop corporate with DHL.

PS: returning happens before, but DHL will notify us and ask to destroy first.

For further order, we will ship by EMS. It is one or two days slower than DHL but much better at clearance, at least if a client do not pay his VAT, it is free to return.

I do not want to blame anyone. It is absolutely not fair if you buy a 45USD item but pay 50USD VAT + handle fee. So I think the best way is to stop using DHL ship to EU countries.

Be careful use DHL, especially for the package returning. Maybe this is only happens when ship from China to Europe…